The adoption of Artificial Intelligence (AI) in companies is growing rapidly, with its applications expanding into more and more areas. Businesses use AI for content generation, data analysis, teamwork, and even object and facial recognition for monitoring purposes. A common problem in corporations is employees using AI tools without the knowledge of the IT department, which may lead to the unintentional disclosure of confidential company data.
The Rise of Interest in AI and Its Applications
Artificial intelligence is currently assisting companies in various areas. AI tools are utilized for automating repetitive tasks, data analysis, communication support, and customer service. AI significantly boosts employee productivity and allows companies to save time and resources, especially in service industries, where AI tools are most commonly applied. For example, a study by the Polish Economic Institute shows that 11% of large companies in Poland already use AI, with the highest interest coming from service-oriented firms.
Shadow AI – An Unconscious Threat to Companies
One of the main challenges associated with AI is Shadow AI, or the use of AI tools without the oversight of the IT department. Employees often resort to external applications to speed up their work, but a lack of awareness of potential risks can lead to data leaks or privacy breaches. Company data might be transmitted to external providers, posing a danger and potentially leading to severe consequences for the enterprise.
Experts warn that the use of Shadow AI remains a largely unrecognized issue for many companies. The best solution is to integrate AI tools within company systems, where their usage can be monitored and kept secure.
Why Are Companies Implementing AI?
Companies implement AI mainly to optimize internal processes, improve customer service, and gain a competitive edge. This trend stems from both the growing need for task automation and challenges in recruiting skilled employees. In an EY survey, as many as 80% of companies using AI reported a positive impact on achieving their goals, particularly in marketing, sales, and compliance management.
Challenges and Risks Associated with AI
Despite its many benefits, implementing AI brings certain risks, including high costs, technological difficulties, and data security concerns. An EY survey revealed that only half of the companies evaluate cybersecurity aspects when implementing AI, potentially exposing them to the risk of information leaks. Therefore, IT departments must collaborate with other departments to monitor and manage AI usage in a conscious and responsible way.
Conscious and Secure Use of AI – The Key to Success
Artificial intelligence can become a powerful tool for companies, provided that its use is well-thought-out and properly managed. Experts emphasize that integrating AI solutions with existing systems and regularly training employees can minimize risks associated with Shadow AI. This way, companies can fully leverage the potential of artificial intelligence, boosting their competitiveness and efficiency without compromising data security.